Dear SUZUVERSE DAO Members

A recent misconfiguration in the process of reflecting purchases in accounts resulted in some users receiving level 2 avatars instead of the level 1 avatars that were purchased.

As soon as we became aware of this issue, we immediately began to address the problem, contacted all affected users individually, and processed a replacement with the correct product.

We will ensure that our system checks and processes are improved to prevent such errors from recurring in the future. We apologize for any inconvenience caused by this situation.

If you have any questions or concerns, please feel free to contact our customer support.

Thank you for your continued support of SUZUVERSE.

For inquiries, please contact
SUZUVERSE Customer Support Department
support@suzuverse.com